1.Return

1.1.Return Conditions

(1) Returns must be postmarked within 30 days after the date of delivery.
(2) If you receive a damaged/defective item, unewchic Customer Service should be notified within 48 hours of receipt.
(3) All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.

1.2.Return Cost

(1) If it is because of product quality, wrong products, etc., we will bear the return shipping costs.
(2) If you don’t like the product, or it is not a product quality problem, which leads to the return, the shipping fee must be paid by the customer.
(3) No Pick-up service charge to be charged to the consumers for the return of a product.

1.3.Return Steps

It‘s bummed to us if you're not 100% satisfied with the items you received.
You can follow the steps below to make a return:
(1) Sign into your account.Find the order in My Orders , copy the order number.
(2) Contact customer service email: service@unewchic.com
(3) Fill in the return information on the paper.
(4) Pack the product, contact the delivery company to arrange the return.
(5) We will confirm the parcel immediately after we receive the return.
(6) update the status of the return and refund within 3 working days. The refund will be returned to you wallet or to your original payment account.

Please Note: unewchic reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return items belong in the NON-Returnable category
(4) Return without application.

2.Refunds

 Note: Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

2.1. Refund Conditions

All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.

2.2.Refund steps.

(1) Contact customer service (service@unewchic.com). When the returned logistics order number arrives at the seller’s warehouse, inform the logistics order number information.
(2) The customer service will confirm the logistics and receive the goods into the warehouse.
(3) The refund will be returned to the original payment account by default.

2.3. Refund process time

Refund method Refund process time：Paypal 1-3 business days

3. Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase.

You should submit an order cancellation request to our customer service via service@unewchic.com once you decide to cancel the order.

For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.

We will NOT accept order cancellation request if the orders have been shipped.

4.Exchange or Return Address 

Our customer service staff will email you the exchange address or return address by email. And please send the product with its original packing and the receipt or proof of purchase to the address provided.

For further returning information,please get in touch with our customer service by sending us an email with your order number. 

Address: Room 603, 15 Eighth Alley Huanjinshan , BanTian, Longgang District, Shenzhen, Guangdong, P.R.C.

5.Returns Application Time:

The returns from our customers are acceptable within 30 days after you get the package.

Before returning items, pls contact us first, thank you!

Online Service Time - 9:00 am to 6:00 pm CST office hours